Effective Date: May 1, 2025
Zaveri Diam (“we,” “us,” or “our”) values your trust and is committed to safeguarding your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with our website, services, or contact us for any reason.
By using our website (https://zaveridiam.com) or engaging with our services, you consent to the terms of this Privacy Policy.
1. Information We Collect
a. Information You Provide Directly
We collect the following personal information when you:
• Create an account or place an order: Name, phone number, email address, shipping/billing address, and payment information.
• Contact us: Information shared via email, forms, chats, or calls.
• Customize jewellery: Preferences or personal inputs related to custom orders.
b. Automatically Collected Information
When you browse or interact with our website, we may collect:
• IP address, browser type, device type, location (approximate), and browsing activity.
• Cookies or similar tracking technologies to understand your preferences and improve user experience.
c. Information from Third Parties
We may receive information from:
• Payment gateway partners like Razorpay.
• Logistics partners for shipping and tracking updates.
• Analytics or advertising partners to enhance user experience and marketing.
2. How We Use Your Information
We use your personal information to:
• Process and fulfill your orders, including customized jewellery.
• Communicate regarding order updates, delivery, or support queries.
• Send promotional offers, product recommendations, and marketing messages (you may opt out anytime).
• Enhance our website performance and tailor user experience.
• Detect and prevent fraud or misuse.
3. Disclosure of Information
Your information may be shared with:
• Service providers (payment processors, logistics providers, email/SMS gateways, IT services) to enable smooth operations.
• Government authorities, if required for legal compliance (e.g., PAN verification for orders above ₹2,00,000).
• Analytics and advertising partners, but only in aggregate, non-identifiable formats.
We do not sell your personal information to third parties.
4. Data Security
We implement appropriate technical and organizational safeguards to protect your data. Our website uses secure HTTPS protocols, and sensitive information (like payment details) is handled by certified third-party processors like Razorpay.
However, no method of transmission or storage is 100% secure. If you suspect misuse of your account or data, please contact us immediately.
5. Cookies and Tracking
We use cookies to:
• Remember your preferences and cart contents.
• Analyze site traffic and user behavior.
• Deliver personalized content and ads.
You can manage or disable cookies via your browser settings, but doing so may affect certain features.
6. Your Choices and Rights
• Update or delete your information: You can manage your personal details via your account or request changes by contacting us.
• Marketing preferences: You may opt-out of promotional messages by clicking the unsubscribe link in our emails or messaging us directly.
• Access or correct your data: You may request access to or correction of your personal data.
7. Children’s Privacy
Our website and services are not intended for users under the age of 18. We do not knowingly collect personal data from minors. If you believe a child has provided us with personal data, please contact us, and we will delete it.
8. Third-Party Sites
Our site may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies before submitting personal information.
9. Policy Updates
We may revise this Privacy Policy occasionally. Updated versions will be posted on our website with a new effective date. Continued use of our services after changes means you agree to the updated policy.
10. Contact Us
For any questions, concerns, or data-related requests, please contact:
Zaveri Diam
604, Mitha Tower, Sector 17,
Vashi, Navi Mumbai – 400703, India
📧 Email: contact@zaveridiam.com
📞 Phone: (+91) 892-8442-271
